Walmart Phone Return Policy 2022

Walmart Phone Return Policy 2022 (Contracts, Iphones + More)

Walmart Inc.
  • Wal-Mart Discount City (1962–1969)
  • Wal-Mart, Inc. (1969–1970)
  • Wal–Mart Stores, Inc. (1970–2018)



Sam Walton


Number of locations
10,593 stores worldwide (January 31, 2022)



Area served
Key people






Convenience shop
Revenue Increase


559.2 billion




US$22.55 billion




US$13.70 billion



Total assets


US$252.5 billion



Total equity


US$87.53 billion



Walton family



Number of employees
2,300,000 (Jan. 2021)


U.S.: 1,600,000



List of subsidiaries

Footnotes / references




  • Nearly 70% worldwide has a smartphone in 2022. Cell phones continue to advance and are capable of some really amazing things.
  • Walmart stocks the most recent cell phones in their stores, so you might be curious about the return policy.

  • Well, search no further! Here is every critical detail regarding Walmart’s cell phone return policy!
  • Walmart Cell Phone Return Policy In 2022
  • Walmart’s phone return policy allows for prepaid phones to be returned within the first 14 days of purchase in 2022. All phone must be returned in their original packaging and with all accessories. Postpaid cell phone contracts have a 30-day grace period for return.

  • For more information about Walmart’s return policy on cell phones for in-store and online purchases, please continue reading.
  • How to Return a Phone to Walmart
  • Prepaid phones can be returned for as long as 14 days. However, all minutes and phone cards are non-refundable.

    Contract phones are a bit more complicated to return. It will take you 30 days to return the phone. The phone must also meet some requirements in order to be eligible.

  • You will need the original receipt for both prepaid as well as postpaid phones.
  • Original packaging
  • Accessories (earphones/protective screen, chargers, etc.)
  • Perfect condition (no cracks, hardware damage, chipped parts, liquid damage)
  • Walmart does not allow phones to be returned if the item they contain is not listed. Walmart accepts some items that are not accompanied by a receipt. However, phones don’t fall within this category.

    Also, you will lose the Walmart Protection Plan if your device arrives not in its original condition.

    Walmart Phone Return Policy 2022 (Contracts, iPhones + More)

    How Long Do You Have To Return Cell Phones At Walmart?

    Walmart follows a strict policy when it comes to returning cell phones. Walmart gives you 14 days to return your cell phone after it was delivered or purchased.

    Walmart requires that your cell phone be in the original unaltered condition to receive a full refund.

    There are guidelines in place for if your phone gets damaged, or you accidentally open the box.

    Walmart allows you to return damaged cell phones

    Walmart will not accept returns on cell phones damaged or not in perfect condition.

    Walmart Protection Plan members can receive a partial refund for water damage and cracked screen.

    Walmart will honor your return if the cell phone is defective or damaged after delivery – as long as it’s within 14 days.

    There is one catch: All orders placed online for cell phones cannot be returned in person.

    Walmart Phone Return Policy 2022 (Contracts, iPhones + More)

    Can You Return Opened Cell Phones At Walmart?

    Walmart typically accepts returns on TVs and toys, but it is more difficult to do so for phones.

    If you return an unlocked, used or opened box phone, the only option is to exchange it for the exact (or similar) model.

  • Walmart lists ‘Exchange Only Items’ for used and opened cell phones.
  • Can You Return iPhones At Walmart?

    Walmart offers the same return policy for iPhones as other phones.

    Just like other models, ensure you bring in the Apple iPhone box, charger adapter, cable, and manuals.

    Walmart Phone Return Policy 2022 (Contracts, iPhones + More)

    Can You Return Prepaid Cell Phones At Walmart?

    Yes, you can return prepaid and contract phones at Walmart, as long as the return is done within 14 days of the original purchase.

    However, SIM cards and contract phones have a return policy that is not the same as prepaid cards or postpaid phone.

    You might find that certain restrictions on contract phones can affect your return procedure.

    Walmart is unable to accept returns, make refunds, or replace SIM cards or pre-paid phones.

    Walmart allows you to return your cell phone without receipt

    Walmart’s return policy on most of their products requires customers to bring in their purchase within 90 days with or without a receipt.

    You must retain your receipt in order to return the cell phone or get a refund.

    Walmart can look up any purchase that was placed online with or debit card without a receipt if they do not have it.

    Walmart employees can refuse to accept returns if there is no record of the purchase.

    A valid photo ID issued by government is required to make a Walmart cell phone return.

    Walmart Phone Return Policy 2022 (Contracts, iPhones + More)

    How do you return cell phones bought from Walmart?

    No matter if you purchased your cell phone online, or in-store, the return policy for mobile phones is simple.

    However, it is important to note there is a slight difference in the return process between the 2 purchasing methods.

  • Buy Online
  • You cannot return a Walmart cell phone if you buy it online. Instead, send the phone back to Walmart using the postal mail.

    Navigate to Walmart’s website return menu and type in your order number and email. Login if you have an existing account. Click on ‘Purchase History’ and select the item you want to return.

    Click ‘Start A Return’ near the item. You can print a return label for free by clicking this option.

  • In-Store
  • Walmart customers can exchange their cell phones during normal business hours.

    All original packaging and accessories must be included for both in-store and online returns. Otherwise, Walmart has the right to deny your return.

    What is the best way to get a refund for a cell phone return at Walmart?

    Walmart issues an immediate refund once your returned cell phone has been received.

    Walmart offers a full refund on all orders.

    In other words, if you purchase your cell phone from Walmart with a debit or card, you will have the opportunity to put the full amount back onto the card.

    Walmart will pay cash back if the check was used to purchase the phone.

    Walmart Phone Return Policy 2022 (Contracts, iPhones + More)

    Walmart sells What Types of Cell Phones?

    Walmart sells cell phones of the most renowned brands across the country. You can also buy new and refurbished cell phones at Walmart.

    Walmart stocks the following cell phones brands:

  • Apple
  • Samsung
  • Google
  • LG
  • For more information on Walmart’s return policies, please visit our posts related to Walmart iPad and Walmart Apple watch returns policies, as well as the Walmart return policy after 60 days.

  • Conclusion
  • Walmart will accept cell phone returns up to 14 days after the date of original purchase, delivery or exchange. This applies regardless of whether the customer purchased the device online or in-store.

    Walmart will accept your return of a cell phone if it is in its original packaging. The cell phone should also be undamaged.

    Can I Return My Iphone Back To Walmart?

    You can return your prepaid or contract phone to Walmart as long as it is within 14 days from the purchase.

    What is Walmart’s return policy for cell phones?

    Walmart allows returns for phones purchased online and in-store within 14 days from the delivery or original purchase date. For Walmart to accept your returns, all packaging must be intact and the phone must not have been damaged. January 18, 2022

    Walmart’s Iphone Price: What Will They Pay?

    Walmart Discounts: Get up to $100 While Supplies Last 100$ off iPhone is a discount on the retail price of your iPhone (exclusions tax), financed through a device payment agreement. Only valid for purchase of installment plan. No penalty for early payment.

    Walmart’s Return Policy on Apple Products: What is it?

    To return iPads purchased in Walmart stores or’s online marketplace, customers have 30 days after delivery. Marketplace-sold iPads are returnable for a maximum of 15 days. Please return iPads with original packaging and all accessories.

    .Walmart Phone Return Policy 2022 (Contracts, Iphones + More)

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