Costco Return Policy Without Receipt
If you ordered the item online you can return it to a warehouse or you can initiate the return process online.
- Select Orders and Returns
- Choose the item that you wish to replace or return
- You’ll receive a return label to send the item back, or you can schedule a pickup for the package (there is no charge for return shipping).
You cannot return some online orders via shipping. If you wish to return any of the following, you will need to visit a warehouse.
- Special Order Kiosk Items (like custom flooring or garage doors, for example)
- Tickets and other digital goods can be purchased online
- iTunes & Google Play
- Perishable items
- All Apple Products
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Costco Return Policy Online
There are a few things you need to do when returning online. This process is not an instant one. The return must be requested online. After the employee has picked up your product, they will return it to you. Once the refund is processed, it will tell you if it was accepted or not.
- In the upper left corner, select “My Account”.
- Log into your account with SignIn/Registration.
- Open the My Order page at Costco.com.
- Select the item you wish to return, and then click the Return item button. Follow the next steps to finish the process.
- Next, collect the return label and set a pick-up time. We will email you additional details if the item is large.
This whole Costco return policy online may take up to 10 business days.
Costco’s Return Policy without a Receipt: What is it?
Same as with a receipt. No joke — you don’t need a receipt in order to make a Costco return. The original package is not required.
It is helpful to have your receipt and original packaging. All the pieces and parts that were included with your item are required. However, receipts won’t be necessary for you to return the item. Costco keeps track of your purchases through your Costco membership account. You’ll need your membership card or member number to complete the return.
I’ve heard of memberships getting canceled for too many returns, although there’s no hard and fast number of returns that will jeopardize your membership. Another reason to not abuse the system.
What Costco’s Return Policy Does
Costco claims that their return policy includes a “Risk-Free, 100% Satisfaction Guarantee”. If you’re not completely satisfied, Costco will refund your money. There are exceptions.
It is even more amazing that nearly everything purchased there can be returned. Costco memberships are also eligible for return. You can try out the membership for 364 days, and if it’s not your cup of tea, you can demand – and get your money back. Nice!
It gets better. Even if the dog received the packaging and manual, you can still return it. However, you must make sure your canine family doesn’t have access to any accessories or parts that came with the product.
This feature makes so much sense because who litters their home with cartons and plastic packaging months after buying something?
When you take the item you intend to return to Costco, the sales clerk scans your membership card and then the returned item. The sales clerk will be able verify that you purchased the item from Costco. Once the salesclerk has looked up your past purchases and confirmed evidence of your purchase, you’ll be issued your refund.
Amazingly, you can return gifts too. It doesn’t matter if you are wearing the outmoded, ugly shoes Aunt Wilma gave to you as a Christmas gift. To get your refund, simply present the membership number.
Costco has a great return policy. Many people have found ways to take advantage of this leniency. People have been seen returning leftover food, used litter boxes, 15-year old mattresses, and Christmas decorations in January.
Costco was forced to revise their return policy because of these violations.
These are some important points to remember about the company’s revised return policy before you rush to buy your item at their store.
How does Costco Glasses return policy work?
What is the Costco Glasses Return Policy? Costco accepts returns on non-prescription glasses only within 90 days of their purchase. This is the time frame in which customers are expected to try out their glasses and notice any manufacturer defects.
Costco will allow you to exchange them if you are unsatisfied, but they will not accept returns on prescription glasses or sunglasses. If you have had your glasses for more than 90 days, Costco will not exchange them or accept a return.
You can exchange your glasses at Costco.com if you still have the invoice or packing slip.
If you do not have your packing slip or invoice, or your glasses are over 90 days old, you can return your glasses to any Costco location for an exchange or refund.
Make sure you have the original receipt, or you will only be able to exchange your glasses for the same item. To obtain a Return Authorization Number, you can call Costco Customer Service at 1-800-774-278
How does Costco Customer Service number work?
Here are Costco Customer Service Numbers by Department:
You can call the number for Costco Online orders at 1-800-955-2292 for anything related to Costco.com orders. This includes orders delivered by Costco Logistics.
Call the Costco Business Center on 1-800-788-968 if you need to contact a company. Keep in mind Costco Business Center Customer Service is not available on weekends.
You can reach the Costco Pharmacy Department at 1-800-607-6866 if you have any questions.
If you need assistance with travel services, you can call Costco Travel Customer Service at 1-877-849-2730. And the Costco Photo Center Customer Service is available at 1-855-620-7579.
Members can speak to experts to get answers to basic setup questions and help with troubleshooting. You can reach Costco Concierge Services at 1-866-861-0450.
Costco also sells an assortment of home goods ranging from flooring materials to kitchen appliances and installation services.
For questions or concerns with your home improvement needs, you can call Costco Home Improvement Customer Service at 1-844-765-0251.
Is Costco offering live chat support?
Costco provides live chat support during customer service hours. Chat services can also be provided for Costco Online and Costco Membership and Warehouse departments, as well as the Costco Business Center.
Costco Online Live Chat Support is Available Monday to Friday, 5am to 8pm and Saturday to Sunday, 5am to 7pm
Costco Membership and Warehouse live chat support is available Monday – Friday from 6 am to 6 pm and Saturday – Sunday from 8 am to 5 pm.
Additionally, Costco Business Center live chat is available Monday – Friday from 6 am to 5 pm.
How to use Costco’s live chat support:
- Navigate to Costco’s page.
- Then click on “Contact Us”, at the bottom left of the screen. Next, select “Chat Us”.
- You will be redirected to the Live Help webpage, where you will need to fill out the form to contact support.
- Select the department that you wish to reach. Choose from Costco Online Warehouse Membership or Costco Business. You must select the department that is open, otherwise you won’t be able.
- Order status
- Order change or cancellation
- Help with your shopping and My Account
- Online returns
- Information about products online
- Charges and credit
- Information about the warranty
- Orders that are damaged or not in good condition
- Credit card questions
- Information or modifications to your membership
- Information about the product
- Questions or suggestions
- Demand for a replacement reward award of 2%
- Status of your order
- Change or confirm your order
- Website Questions
- Fill in your first and last name as well as your email address.
- If you want to chat about a specific order, enter your order number.
- Enter your Costco membership number.
- Write a short and descriptive message in the bottom box. Please include any information that will allow a member of the support team to quickly and accurately reply.
- When you have completed the form, click on “Start Chat” at the bottom of the page to connect with a Costco support team member.
Costco’s live chat support is not able to process credit card transactions or membership fees for security reasons.
Which Items can’t you return to Costco?
These are the few items you cannot return to Costco and get a complete refund.
Alcohol – Don’t drink alcohol if you don’t want to return it. It doesn’t really matter if they are opened or not.
Check out Costco Liquor: Four Things to Know Before You Purchase
Cigarettes: Light them up or toss them, because they can’t be returned at Costco locations.
Diamonds – Any diamonds 1 carat or larger must be returned with all original paperwork and has to be verified via the Costco fulfillment center before you get your refund.
A Costco Graduate Gemologist will inspect the diamond and issue a jewelry credit memo that allows you to purchase a different diamond or get your money back. Could take up to 5 business days.
Limited Lifetime Products – Think car tires and batteries. They come with a limited warranty that is specific to the product.
Custom Installed Programs – The same as above.
This is a pretty small list considering the many products Costco stock on a daily base.
Is it possible to return clothes to Costco?
You can easily return clothes to Costco online or in the physical store. The best part is that you can return slightly worn items without tags or receipts. However, if the clothes are too damaged, the store will not accept the return.
You can return clothing within 30 days. As long as the clothes are in good condition, you can return them whenever you like after buying them.
Of course, it is up to the in-store manager or employee to decide if the return is possible or not. That usually happens after they assess the clothing item’s condition.
If you’re looking for Costco clothes that you want to return, Costco has you covered.
Learn More: Costco Return Policy on Video Games
On Tires And Batteries
Certain items, such as batteries and tires, are not made to last forever. Costco sells such limited life expectancy items with a product-specific limited warranty. That means you simply can’t return your tires after using and wearing the thread-thin. If you’re not satisfied with your purchase for any reason, you may return the tires. The decision to accept your returning tires lies with the manager at your local Costco Tire Center.
Fortunately, the lovely folks at Costco offer a 5-year Road Hazard Warranty to protect you from tire failure and tread wear damage up to 60 months after purchase.
How does Costco return policy work?
Costco has one of the best return policies. Costco’s 100 percent satisfaction guarantee means that you can return any item purchased at Costco anytime for a complete refund.
You only need to make sure the items are in their original packaging and carry the receipt. However, they have a 90-day return policy for electronics and major appliances. The company will also refund your membership fee if you are dissatisfied.
Costco’s Covid19 returns policy
Costco changed its return policy temporarily to help its members and employees during the Covid19 pandemic. They excluded items that most people hoard, like toilet paper, bottled water, sanitizing wipes, and rice.
They also put a limit on the number of people in their food court at any one time. The return policy was reverted back to normal.
Costco to Increase Returns
Costco will collect the item you wish to return. The carrier will notify you within 5 to 7 business days of you initiating a return via the number you provided when you placed the order.
You can then set up an appropriate time for them to pick up the items. Costco will process your refund once the order is picked up and is in transit back to their warehouse. You may have to wait a few business days to get the refund.
Refunds on Products Purchased in a Store
Only products purchased at Costco stores can be returned in-store
The product can be returned to any place, not just the one you purchased it from.
However, you cannot return items that you bought in a store online.
Payment methods accepted in Costco stores:
- Visa Credit Cards
- Debit/ATM Cards
- Mobile Wallets (Apple Pay, Google Pay, Samsung Pay)
- Costco Shop Cards (gift cards)
- You can check your bank account.
- EBT cards
The notable missing link in this list is the other credit card companies outside of Visa.
Costco and Visa have an agreement.
Costco POS systems will only accept Visa credit cards as part of this agreement.
With a Mastercard or Discover credit card, you cannot purchase your item.
You can use any type of debit card, though.
You will be directed to the Return Desk when you walk into the shop with your product.
It does not matter if you have the receipt with you or not.
The associate at the desk will handle your return.
Return perishables as quickly as possible so that you don’t end up getting your return denied for waiting an unreasonable amount of time.
(Costco must have processes in place that ensure people don’t come back with abandoned food they left in the fridge too long hoping to get their money back.)
Returning Products At Costco Online
To return or ask for a replacement online, follow these steps;
- Register to access your account
- Click on “Orders and returns”
- Select the order in which you would like to be returned
- Click on the “Return items” button next to it
- Follow the prompts to complete your request
Costco will send you a confirmation email with the return label attached. Where eligible, you can make pick-up arrangements for the items. For large products, you’ll receive additional instructions on how to handle returns.
Costco will process the refund and credit the card you used at purchase. You’ll also be refunded all shipping and handling charges and won’t be charged for the return shipping.
Refunds and Exchanges
If you would like to exchange an order, contact Costco. It is often easier to return an item and get a refund. Then, you can purchase what you want. Although the company allows returns via mail, you can also visit any Costco warehouse to receive a complete refund. Costco also offers a price adjustment service for goods bought in a warehouse or at Costco.com. Costco customers can take advantage of any price cuts in Costco warehouses for up to 30 days. For example, if you bought a product online for $19.99 and it goes on sale for $14.99 in a warehouse 20 days later, you can receive the price difference back as a credit within three to five business days.
Returns of custom products are not possible
As a general rule, items purchased through special order kiosks or that are customized in some way can’t be returned.
For example, the Costco Photo Center offers a wide range of photo gifts. You can personalize custom cards with mugs and banners as well as calendars, throw rugs, and other items.
These items cannot be returned.
You can read more about Costco’s photo services here.
Remember to keep these things in mind
You should keep in mind what kind of product you are purchasing so that you can make your return easily. Costco’s return policy can also help you make an informed purchase decision. While your return period remains open, we recommend that you save your receipt. Similar brands offer similar return policies, such as Ulta and Kohl’s Sephora.
What is Costco’s Checking Receipts at Exit?
This is to ensure that Costco doesn’t take advantage of customers’ pockets. … According to employees who have made not-for-attribution comments, Costco is actually examining receipts to make sure a shopper hasn’t been overcharged for their purchases.
When Costco receives furniture returns, they first access their condition. They are returned to their manufacturers or disposed off if they are found defective. Costco also sells such items to several companies that refurbish and sell them. These companies might also offer the furniture for sale as is.
How To Return Products To Costco
Costco will give you a complete refund if the item is returned to it. In addition to the product, you need the original receipt (optional) and your Costco membership card or number. Online or in-store returns are possible.
According To The Costco Returns Policy, When Will Your Return Be Processed?
The merchant usually needs two to four business days to process your return and issue a refund to the original payment method.
How To Return A Costco Online Order
Costco orders online can be returned to a Costco warehouse, or you can request a Return Label online. To return an online Costco order, you don’t have to provide a receipt. However, the Costco member card number will be required. Certain exclusions as laid out by Costco’s Return Policy apply.
Let’s look at both the available returns methods and how you can return an online Costco order.
Which Purchases are Unreturnable?
You should know that you cannot return an item you purchased. Therefore to save your time, you should know that any customized items or items like alcohol or cigarettes can not be returned for an exchange or a refund.
Costco will accept returns after 90 days
Costco accepts returns within 90 days. This exception applies to certain electronic items, such as TVs, projectors and computers, smartwatches, camera, refrigerators, and other major appliances, such as fridges. Costco’s return policy for these items states that you have to return them within 90 days.
All Items Can Be Ordered Online
You can return online orders placed at Costco.com that were delivered to your home. It can be returned to Costco stores or requested to be collected. For pick up, you’ll have to package the product just as it was delivered to you and make it available to be picked up. The member will be provided with a return label so that they can return the merchandise.
Costco Return Policy Without Receipt In 2022 (Simply Explained)
With Costco being such a popular destination for a wide range of products at low prices, it’s no wonder people love the brand, especially with its generous return policy.
Costco products can be returned if they are not in the original packaging. What are your options and limitations for returning a Costco product? These are my findings.
Costco’s risk-free, 100% satisfaction guarantee will allow them to accept returns in 2022 without the need for a receipt. Costco will accept returns without receipts for all Costco purchases. Costco stores past Costco purchase history on its database.
Costco: How do you return your items without receipt?
Below is a quick guide on how to accomplish it.
When returning a product to Costco without a receipt, it is recommended (but not essential) to bring in all accessories, packaging, boxes, and manuals that came with the original product.
In order to process the return, Costco customers will be asked to provide their Costco Membership Card or Member Number.
Costco representatives will help you look through your records and determine if the item that is being returned was actually purchased from Costco.
Once Costco staff has reviewed the proof of purchase, they’ll initiate returns and then refund the money to the original card you used for the purchase.
Can I return items without receiving a receipt?
Costco doesn’t require receipts for product returns.
While almost every product that Costco sells comes with a 100% lifetime guarantee, there are certain categories of items (mainly electronics), that don’t fall into this lifetime guarantee.
These are the products you won’t be able to return to Costco for after 90-days, with or without receipt.
Costco will accept gift returns without the receipt
Costco can accept non-member gift returns, but without needing a receipt. To return a gift, however, Costco will require the name and membership number of any person that made it.
The majority of gifts can be returned anytime and can often be transferred onto a Costco card that is redeemable for members or non-members.
What Items Cannot Be Returned To Costco Without a Receipt?
Costco can’t accept returns on the following items:
How do you return and replace products from an online Costco order?
Online orders can be returned or replaced in-store and online.
Click on Orders and Returns in your Costco.com account to make a request for a replacement or return. Next, follow the prompts to get your return label.
For larger items, you will get an email with additional instructions.
Additional online processing may be required for certain items. If you need immediate refunds, please return your items to the nearest Costco warehouse.
Does Costco Keep Track Of Returns?
Costco isn’t strict about customer returns but does track the amount of customers who return.
Those who frequently return items with a large price tag might be flagged in the system, as well as customers returning items that are visibly used.
Costco’s return policy being so flexible, customers-service reps need to make sure the rules don’t get broken.
For more information, see the Costco iPad Return Policy, Costco glasses, Costco printer, and Costco iPad guides.
Costco offers a return policy that allows most items to be returned without the original receipt.
Before returning an item to the store, make sure it doesn’t have a return policy and all parts are intact.
Alternatively, you can easily return or replace items that you purchased online through the self-service portal at Costco.com.
Are there any ways to return items to Costco after two years?
Members can return almost any product at any time if they are not satisfied with it. Members may consider this an opportunity to return used and worn merchandise several years after purchase.
Is Costco changing their return policy?
Costco customers have been able to return any item at their discretion for a full refund up to six months after purchase, with exceptions for computers and personal computers. Costco’s past permissive policy has been criticized by some financial analysts. They have now accepted returns for full refunds.
What Is Costco’S Current Return Policy?
Costco guarantees 100% satisfaction with few exceptions. Just bring your product into any Costco warehouse. Our Member Services Team is happy to help you*. Although it is helpful to have your receipt and original packaging with you, this may not necessarily be required for processing your return.
Costco will not accept items that are damaged or cannot be returned.
Cigarettes and alcohol: Costco does not accept returns on cigarettes or alcohol where prohibited by law. Some products, such as batteries or tires, have a very limited life expectancy. A limited warranty is available for these items.
.Costco Return Policy Without Receipt In 2022 (Simply Explained)