Amazon Stolen Package Policy (What To Do, Refunds + More)
You can shop online from your smartphone or laptop. However, you need to wait to receive your package. This can lead to concerns regarding stolen packages depending upon where you live or how often you go home.
What Is Amazon’s Stolen Package Policy In 2022?
With over one million package being lost or stolen each day in the U.S.A, it is clear that theft of parcels has hit new heights. Amazon guarantees customers peace of mind with their A-toz Guarantee Protection. This protects the bulk of lost packages. Amazon offers a way to get your money back by filing a claim.
How to deal with a stolen Amazon package
Amazon offers several protection options against packages being stolen. If you believe your package was stolen, you may report it to your Amazon account.
To check the order status, you first need to log in to your account. The possibility that a package did not arrive when you thought it would, is possible due to bad weather.
If the delivery status of your shipment is incorrect, it may be worth contacting your neighbours to confirm.
The possibility exists that Amazon’s driver may have made an error and delivered your parcel to the wrong address.
You can report Amazon if the package remains missing or you suspect it has been stolen.
However, it is important that you keep an eye out on the package to ensure it arrives.
Amazon advises you to wait 48 hours, as packages can sometimes appear delivered earlier than they are actually dropped off.
It could happen if multiple couriers are shipping your package to you in the region, as opposed to Amazon.
How To Report A Stolen Amazon Package?
Log into your Amazon account to report stolen packages. Please note, the reporting method can differ depending on whether you are selling the item through Amazon directly or through a third-party seller.
To file a stolen package claim, contact Amazon Marketplace if the item was purchased from third party sellers.
The order transaction details will appear in your account. Here you can choose to contact the seller. You can send them a message directly via the Amazon website or app, and then you need to give them 24 hours to respond.
If you are not satisfied with the response within the given time, you will be able to submit a claim.
Select the order to make a claim and follow the prompts.
Amazon and the third-party seller can get in touch to discuss your concerns further and offer a solution.
For items sold and fulfilled by Amazon, you just go to the order and select the view/file claim option.
Make sure you fill in the required fields and explain when you were expecting the package and how you never got it.
This is your chance to provide as much information as you can, including if you have any security camera footage of someone actually stealing it.
You don’t need to have a camera to request a refund. Just be honest with your details.
Follow up with Amazon Customer Service if you still have not received a reply within the specified timeframe.
Does Amazon Give Refunds On Stolen Packages?
Amazon will take care of all stolen packages reports in order to provide shoppers with peace of mind.
Protected by the A-toz guarantee, packages containing stolen items from third-party Amazon sellers will be returned to their original owners. So, customers can rest assured that their money will be reimbursed if a package is stolen.
Amazon will replace or offer refunds on all products, including items that are sold direct to customers. This protects Amazon’s image when dealing with stolen packages.
Following your Amazon claim can be done in your Amazon Account. Payments are then refunded to the file card.
Amazon may deny you a claim if the seller provides proof that the delivery was successful or if the information is false.
How Common Are Stolen Amazon Packages?
Amazon has numerous options for safe shipping, such as setting shipping speed preferences so you can make sure you’re home, signatures on expensive items, and in-home, garage, or car deliveries for Prime members using Amazon Key.
Even with all the safeguards in place and the excellent reputation Amazon has for prompt delivery, Amazon can’t prevent theft of packages. This is especially true when there are so many.
The United States has 1.7 millions packages that are either lost or stolen each day. Amazon is the country’s biggest e-retailer so many stolen packages have been ordered through Amazon.
One third of Americans claim that they have at least one package taken away, which is equivalent to 25 million dollars in lost goods per day.
Finally, a recent Security.org study found Amazon packages are most likely to be stolen, with 52 percent of respondents reporting the theft of an Amazon delivery, compared to 43 percent for USPS.
Study results showed that Amazon packages were more likely to get stolen than FedEx, UPS and other carriers. Amazon’s protection against theft is a good thing.
We have several posts that will help you learn more about Amazon. These include why Amazon hates people, what Amazon packages are signed for, and how safe Amazon is to shop online.
Amazon is the most popular place to shop online, with billions of packages shipped every year. Due to rising package theft in America, porch pirates look out for Amazon boxes.
Amazon’s A-toz guarantee protects you from package theft. It means that most stolen packages will be replaced or refunded.
If you think a stolen package is missing and the item shows up in your Amazon account as delivered, contact Amazon to initiate the claim process for a refund.
.Amazon Stolen Package Policy (What To Do, Refunds + More)